Technology
The Office of Technology works to provide quality technology services to facilitate the district's strategic plan. We support the education of our students by providing assistance and leadership, in technology matters, to our students, teachers, and administrative staff.
Call the Help Desk: 630-636-4357 Open 7:00 AM - 3:30 PM Daily
Student/Staff Technology Help: Submit a Ticket
For more technology help: Read the FAQ
Catapult Messages: If you have opted out of Catapult texts/emails, you can opt back in here.
Reset Password: Staff and students, reset your district password here.
Chromebooks
Chromebooks![]()
Chromebooks
For 'Student Issued Chromebook Insurance' ONLY
Chromebook Pickup & Returns
During the School Year
Students should go to the LRC to pick up or turn in their Chromebook.
Students should go to the LRC to pick up or turn in their Chromebook.
During the Summer
Students/Parents should return Chromebooks to the Technology Department located at 1008 Douglas Road, Oswego, IL 60543.
Technology FAQ
Technology FAQ![]()
Technology FAQ
- My student(s) cannot access their classroom Google Meet
- Why does the Google Meet name for my child show up as a sibling or myself?
- My child is not joining the Google Class Meet that is in session on the phone or tablet but instead an old session. What do we do?
- Why is there no sound when I join a Google Meet?
My student(s) cannot access their classroom Google Meet
Chrome may be logged in with another account. Log out any other users connected to Chrome. Open a new Chrome tab and go to the website classroom.google.com. Have your student log in and join the class through Classroom. If you are in Google Classroom under another student's account, click on the Google Account icon in the upper right and switch user to the student joining the Google Meet.
Why does the Google Meet name for my child show up as a sibling or myself?
My child is not joining the Google Class Meet that is in session on the phone or tablet but instead an old session. What do we do?
Why is there no sound when I join a Google Meet?
- Why can’t my child open the video the teacher sent?
- How do I sign into Clever?
- What do I do if I forget my password?
Why can’t my child open the video the teacher sent?
To view videos, make sure your child is signed into his or her school Google account and not a personal one.
How do I sign into Clever?
What do I do if I forget my password?
- How do I switch between my children's Google Classrooms?
- My tablet will not open Google Classroom. What do I do?
- Why can't I see all of my student's assignments in Google Classroom?
- My child is not joining the Google Class Meet that is in session on the phone or tablet but instead an old session. What do we do?
How do I switch between my children's Google Classrooms?
You can add and view multiple student accounts in Classroom. To add another account, click the initial or picture circle in the upper right corner of the dashboard and select Add another account. To switch between accounts, click on the email address in the upper right of the screen and select the account for current use. If switching between accounts causes issues, choose Sign out of all accounts and have your student sign in with his or her account.
My tablet will not open Google Classroom. What do I do?
Why can't I see all of my student's assignments in Google Classroom?
My child is not joining the Google Class Meet that is in session on the phone or tablet but instead an old session. What do we do?
- Where can I find my student's Gmail account information?
- Why can't a student get into their Gmail?
Where can I find my student's Gmail account information?
Students in grades 5 - 12 have access to Gmail. The username is the student's ID number and the domain @students.sd308.org. An example is 10000001@students.sd308.org. Passwords are unique to each student.
Why can't a student get into their Gmail?
- How do I use my student-assigned chromebook?
How do I use my student-assigned chromebook?
Please follow this link, Chromebook Basics which provides tips for using the Chromebook.
